Privacy Policy

This Privacy Policy explains how Professional Mbono Services ("we", "us", "our") collects, uses, shares, and protects personal information when you visit www.mbono.co.za, contact us, or engage our services. We are committed to protecting your privacy and to processing personal information lawfully and transparently in terms of the Protection of Personal Information Act 4 of 2013 (POPIA).

Professional Mbono Services is a workforce solutions and business enablement company based in the Eastern Cape, South Africa. Registered address: 19 Oakworth Road, Harbour View Building, South End, Gqeberha, South Africa, 6001. Email: info@mbono.co.za. Phone: +27 (0)41 880 0086. For the purposes of POPIA, we are the responsible party (data controller) for the personal information described in this policy.

• Identity and contact information, such as your name, email address, telephone number, and company name, when you complete a form or contact us.
• Recruitment information, such as a CV, qualifications, work history, and references, when you apply for a role, learnership, or placement.
• Business information you provide when requesting talent or engaging our services.
• Technical and usage information, such as IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.

• Directly from you, when you submit a form, email or call us, or apply for a position.
• Automatically, when you browse our website (see the Cookies section below).
• From third parties, such as recruitment partners or references, where you or the law authorise this.

• To respond to enquiries and provide the information or services you request.
• To assess and process job, learnership, and talent applications.
• To deliver, manage, and improve our services and business relationships.
• To communicate with you about news, opportunities, or updates, where you have consented or where we have a legitimate interest.
• To comply with legal obligations and to protect our rights.

Under POPIA we process personal information where: you have given consent; processing is necessary to perform a contract with you or to take steps at your request before entering into a contract; processing is necessary to comply with a legal obligation; or processing is necessary for our legitimate business interests, provided this does not unfairly affect your rights.

We do not sell your personal information. We may share it with:

• service providers and operators who process information on our behalf (for example, IT hosting and email providers) under written agreements;
• clients and partners, where this is necessary to deliver a service you or your organisation has requested;
• professional advisers, regulators, or law enforcement, where required or permitted by law.

Some of our service providers may store or process information outside South Africa. Where personal information is transferred across borders, we take reasonable steps to ensure it is protected to a standard comparable to POPIA, as required by section 72 of POPIA.

We retain personal information only for as long as necessary for the purposes for which it was collected, or as required by law or our legitimate business records policies, after which it is securely deleted or de-identified.

We implement reasonable technical and organisational measures to protect personal information against loss, unauthorised access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Subject to POPIA, you have the right to:

• be notified when your personal information is collected;
• request access to the personal information we hold about you;
• request correction or deletion of personal information that is inaccurate, irrelevant, excessive, misleading, or unlawfully obtained;
• object to processing, or withdraw consent at any time;
• lodge a complaint with the Information Regulator.

To exercise these rights, contact us using the details below. We may need to verify your identity before acting on a request.

Our website uses cookies and similar technologies to operate the site, remember preferences, and understand how it is used. You can control or disable cookies in your browser settings; doing so may affect how the site functions.

Our services are directed at businesses and adults. We do not knowingly collect personal information from children without the consent of a competent person. If you believe a child has provided us with personal information, please contact us so that we can remove it.

We may update this policy from time to time. The revised version will be posted on this page with an updated date. We encourage you to review it periodically.

If you have questions about this policy or how we handle your personal information, please contact our Information Officer at info@mbono.co.za, or write to us at 19 Oakworth Road, Harbour View Building, South End, Gqeberha, South Africa, 6001.

If you are not satisfied with how we have handled your personal information, you may lodge a complaint with the Information Regulator (South Africa) at complaints.IR@justice.gov.za or via inforegulator.org.za.